The decision
Ask suppliers to demonstrate the agreed deactivation behaviour across relevant access paths. Record exceptions and the additional steps the organisation must take.
Rehearse this before accepting the change
Deactivate a fictional test account and inspect the authorised test access paths.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Track systems whose deactivation has not been confirmed.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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