This policy explains what personal information Kay & Co. collects, why we collect it, how we use it, and the rights you have. It applies to this website, kayco.net, and to enquiries you send us.
Who we are
Kay & Co. is a doctor-led healthcare SEO and GEO consultancy based in the United Kingdom, and a trading name of The Project Hero Ltd. For the information described here, we are the "data controller". You can reach us through our contact page or by email at [email protected].
The information we collect
We keep this to a minimum. We only collect:
- Details you send us through the contact form: your name and email address, and, if you choose to add them, your company, the service you are interested in, and the message you write. These are the details we need to reply to you.
- Basic technical information: like most websites, our hosting and security provider (Cloudflare) processes standard request data such as your IP address and browser type to deliver pages and keep the site secure. We do not use this to identify or profile you.
We do not use Google Analytics, advertising pixels, or any visitor-tracking tools, and we do not buy or build profiles about you.
Cookies
Our website does not set cookies for analytics, advertising or tracking, and it does not store anything on your device to follow you around the web. Because we use no non-essential cookies, we do not show a cookie consent banner. Under UK rules (PECR), consent is only required for cookies that are not strictly necessary.
Our security and hosting provider, Cloudflare, may in some circumstances set a strictly-necessary cookie to protect the site from malicious traffic. This type of cookie is exempt from consent and is not used for marketing or tracking. If we ever add analytics or other non-essential cookies in future, we will introduce a consent banner first and update this page.
How we use your information, and our legal basis
- To respond to your enquiry and provide the information or audit you asked for. Legal basis: our legitimate interests in answering you and, where relevant, taking steps to enter into a contract with you.
- To keep the website secure and working. Legal basis: our legitimate interests in running a safe, reliable site.
Who we share it with
We do not sell your information. We share it only with the service providers that help us run the site and respond to you, acting as our processors:
- Resend: delivers your contact-form message to our inbox by email.
- Cloudflare: hosts the website and provides content delivery and security.
Some of these providers may process data outside the UK. Where that happens, appropriate safeguards (such as UK-approved standard contractual clauses or an adequacy decision) are in place.
How long we keep it
We keep enquiry messages for as long as we need them to deal with your request and for a reasonable period afterwards for our business records, normally no longer than 24 months after our last contact, unless we go on to work together or the law requires us to keep them longer. After that we delete them.
Your rights
Under UK data protection law you have the right to access the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to ask for a copy in a portable format. To exercise any of these, email us at [email protected] and we will respond within one month.
If you are unhappy with how we have handled your information, you can complain to the UK regulator, the Information Commissioner's Office (ICO), at ico.org.uk. We would, of course, appreciate the chance to put things right first.
Keeping your information safe
We use reasonable technical and organisational measures to protect your information, including a reputable hosting and security provider and limiting access to your enquiries to those who need it to reply.
Changes to this policy
We may update this policy from time to time. When we do, we will change the "last updated" date above, and for significant changes we will make the update clear on this page.
Contact us
Questions about this policy or your information? Email [email protected] or use our contact page.