The decision
Describe the exact business operation and ask for a supported demonstration. Public documentation and commercial access can differ, so resolve access prerequisites explicitly.
Rehearse this before accepting the change
Demonstrate the required operation with fictional records in an authorised environment.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Count essential operations still supported only by an assumption.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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