The decision
Provide documented recovery access for authorised roles through the organisation's approved security process. Keep recovery instructions usable during the type of outage they address.
Rehearse this before accepting the change
Rehearse recovery with the primary administrator unavailable, using existing approved access and recording any dependency on that individual.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Measure recovery steps blocked by unavailable people, accounts or instructions.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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