The decision
Ask the supplier to explain how repeat events are recognised and reviewed. A retry should not automatically become another customer request or another outgoing message.
Rehearse this before accepting the change
Send the same fictional event twice in the test environment.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Count duplicate tasks created by repeated events.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
Turn the brief into a working service
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