The decision
Separate an initial factual report from later investigation. Your organisation's responsible leads should define required information and escalation arrangements for its actual setting.
Rehearse this before accepting the change
Submit an incomplete fictional account; the system should preserve it without inventing missing facts.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Measure abandoned forms and reports returned for essential clarification.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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