The decision
Decide whether saving progress is appropriate and how duplicates will be reviewed. Give visitors a clear understanding of what has and has not been submitted.
Rehearse this before accepting the change
Leave and restart a fictional form; the system should not imply that an unfinished record was submitted.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Track abandonment points and duplicate administrative records.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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