The decision
Attach ownership and review information to operational guidance. Searchable content should make its status visible rather than appearing authoritative merely because it is easy to find.
Rehearse this before accepting the change
Search for a withdrawn procedure; the result should identify its status and replacement.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Track frequently used answers without current ownership.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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