The decision
Prepare approved alternative communication routes and verify that participants can locate them during an outage. Keep contact information current through the organisation's controlled process.
Rehearse this before accepting the change
Run a tabletop exercise with the primary communication channel unavailable and check how the team establishes coordination and updates stakeholders.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Track time to establish an effective approved communication route.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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