The decision
Agree a small set of administrative statuses with precise meanings. Every waiting state should identify what is needed and who can move the item forward.
Rehearse this before accepting the change
Move an item to waiting for information without a requested action; the omission should be visible.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Measure items with an unexplained waiting state.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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