The decision
Review the complete message and its destinations as one patient journey. Have the responsible service approve any preparation content and keep sensitive details proportionate.
Rehearse this before accepting the change
Generate reminders for fictional appointments at different locations.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Count template errors found before and after release.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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