The decision
Identify third-party responsibilities and escalation routes explicitly. Make coordination commitments clear without promising control over another supplier's response.
Rehearse this before accepting the change
Rehearse a dependency outage when its supplier is outside support hours and determine what useful actions and communication remain available.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Track incidents delayed by missing dependency ownership or contact information.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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