The decision
Document a practical fallback and rehearse the return to normal operation. Include how manually handled items will be reconciled so recovery does not duplicate work.
Rehearse this before accepting the change
Pause a test workflow and process a fictional item manually.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Measure unresolved or duplicated items after recovery.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
Turn the brief into a working service
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