The decision
Translate failures into a clear operational impact and ownership route. Keep technical detail available to the supplier without making business users diagnose infrastructure themselves.
Rehearse this before accepting the change
Trigger a fictional connector failure and ask the owner what action they would take.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Measure time to identify the affected work and responsible owner.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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