The decision
Define verification around all affected services and representative resolvers or environments. Keep the prior state available while investigating inconsistent results.
Rehearse this before accepting the change
Use a test checklist containing a working homepage and a failed dependent subdomain. Confirm the change cannot be marked fully verified on the homepage result alone.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Count unresolved dependent-service failures after DNS changes.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.



Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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