The decision
Assign renewal oversight that survives staff changes and verify billing and contact arrangements through approved account processes.
Rehearse this before accepting the change
Simulate a missed renewal notice and check whether a separate operational reminder would identify the issue before the deadline.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Measure upcoming renewals with confirmed ownership and no unresolved account issue.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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