The decision
Write link text that explains the document's purpose and format. Put important information in the surrounding page where it helps someone decide whether to open the file.
Rehearse this before accepting the change
Read the links without surrounding paragraphs and check whether their destinations are understandable.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Count ambiguous document links in important journeys.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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