The decision
Ask the implementation team to explain exactly what each acknowledgement means and which business checks remain necessary. Keep receipt, acceptance and operational completion distinguishable.
Rehearse this before accepting the change
Rehearse a fictional message that is received but cannot complete the intended workflow.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Measure exchanges acknowledged without a verified business outcome.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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