The decision
Describe the operational events, sending and receiving systems and expected outcome. Ask the implementation team to identify the applicable message specifications and local requirements.
Rehearse this before accepting the change
Walk through a fictional event from source action to receiving-system result.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Count events lacking a defined receiving outcome.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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