The decision
Assign one incident coordinator while keeping technical responsibility with the appropriate teams. Record decisions, current impact and the next update time in one place.
Rehearse this before accepting the change
Rehearse a multi-supplier outage and ask each participant who owns coordination, the next action and the next stakeholder update.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Track incidents with a named coordinator and a current next-action record.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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