The decision
Use account arrangements appropriate to the organisation and supplier terms. Record who administers the workflow, how access is recovered and what happens when staff responsibility changes.
Rehearse this before accepting the change
Transfer responsibility in a test or authorised administrative process.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Count critical workflows dependent on one person's undocumented access.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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