The decision
Ask the supplier to explain relevant usage limits and their operational effect. Model expected workload and a reasonable peak using verified plan details rather than assuming unlimited capacity.
Rehearse this before accepting the change
Run an authorised bounded test near an agreed limit.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Track constrained or delayed work and its operational impact.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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