The decision
Provide sensible recovery options without pretending to have found an answer. Use repeated failed searches to improve labels, synonyms or missing content.
Rehearse this before accepting the change
Search for an unsupported phrase; the page should explain alternatives clearly.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Track recurring zero-result tasks that remain unresolved.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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