The decision
Keep a register of approved referral materials and their current destinations. Plan a controlled replacement process when practical service details change.
Rehearse this before accepting the change
Open a saved link to a superseded sheet and confirm the reader can reach current information and recognise that the old version has changed.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Count outdated referral materials still discoverable during periodic reviews.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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