The decision
Design the application around the hiring process and approved collection requirements. Explain requested information clearly and offer an appropriate contact route for application difficulties.
Rehearse this before accepting the change
Submit a fictional application with an unsupported attachment; the error should explain how to recover.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Measure incomplete submissions and repeated requests for missing information.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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