The decision
Define the authorised handover information and ownership boundary. The organisation's responsible HR and privacy leads should decide retention and access arrangements for application records.
Rehearse this before accepting the change
Complete a fictional hire; verify the onboarding team receives only the agreed information.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Count handovers awaiting acceptance or account-access review.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.



Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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