The decision
Assign operational ownership for failures and document what the recipient can do. Alerts should identify the affected report and business consequence, not merely an unexplained error code.
Rehearse this before accepting the change
Trigger a test failure while the primary owner is unavailable.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Measure unresolved failures and time to establish ownership.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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