The decision
Adapt the message to the format while retaining necessary context. Link to a maintained source page when the topic cannot be explained adequately in a short post.
Rehearse this before accepting the change
Compare the short post with its source after removing surrounding paragraphs. Ask the reviewer whether the remaining claim still means the same thing.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Count material context corrections found during review of adapted content.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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