The decision
Use a simple change brief that identifies the affected page, intended result and approving owner. Separate an urgent correction from a new feature request.
Rehearse this before accepting the change
Give the brief to someone who did not attend the original discussion and check whether they can implement and verify it without guessing.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Measure clarification rounds and elapsed time for routine maintenance requests.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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