The decision
Include content maintenance alongside technical maintenance, with subject owners responsible for factual accuracy. Prioritise information whose errors would misdirect a visitor.
Rehearse this before accepting the change
Simulate a clinician departure and trace all affected profile, service, document and contact references through the update process.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Track overdue factual reviews and the age of unresolved verified corrections.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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