The decision
Monitor remaining validity and renewal failures independently of normal page availability. Assign an authorised owner who can investigate before visitors are affected.
Rehearse this before accepting the change
Simulate a renewal-failure alert and confirm the owner can identify the relevant service and approved remediation process.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Measure certificates approaching expiry with unresolved renewal problems.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.



Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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