The decision
Make each alert identify the observable failure, affected service and first response route. Remove or tune signals that repeatedly produce no useful action.
Rehearse this before accepting the change
Send a fictional alert to the designated route and ask the responder to identify the affected service and first action without extra context.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Track actionable alerts, false positives and alerts without acknowledged ownership.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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