Websites & patient experience · Planning worksheet

Multilingual healthcare websites: assign language owners

Illustrative situation

The English page changes but translated pages continue describing the old service.

The decision

Treat each language as maintained content with an accountable review process. Translation is not complete if nobody owns later updates or can confirm the meaning of important service information.

Rehearse this before accepting the change

Change a service detail in the source page; identify every translation needing review.

Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.

Choose a useful measure

Count translations awaiting review after source updates.

Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.

Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Your planning worksheet

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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