The decision
Plan the transition around the audience's existing understanding. Explain the relationship between old and new names where useful, with verified operational facts and consistent staff language.
Rehearse this before accepting the change
Ask a returning-user participant to locate the renamed service.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Measure confusion caused by conflicting names during transition.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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