Support & operations · Website help · Performance prioritisation

A host upgrade is proposed without evidence of the bottleneck

A supplier recommends a more expensive hosting plan based on a slow page score alone.

What to change

Ask which part of the delay the upgrade is expected to improve. Separate server response, asset transfer and browser work using the available diagnostic evidence. A hosting change may be justified, but the proposal should identify the affected routes and the measurable condition it intends to address. Agree a comparison plan before committing so the practice can evaluate whether the change solved the stated problem rather than merely moved the site.

A worked example

Illustrative example

Illustrative test: A controlled sample tests the same routes before and after the proposed adjustment.

How to check the result

The recommendation is tied to a demonstrated bottleneck and testable outcome.

A mistake to avoid

A higher hosting tier cannot automatically fix expensive browser-side work.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

Turn the brief into a working service

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