What to change
Ask whether the repaired behaviour comes from shared code or a one-off page edit. Identify the entire template family and require a sample outside the original test page. A clean regeneration is important evidence when content is built automatically, because it reveals whether the correction survives normal publishing. Keep the task-specific improvement statement narrow until the supplier demonstrates that the shared source and deployed pages both carry the intended change.
A worked example
Illustrative example
Illustrative test: The original page and its siblings show the same intended implementation change.
How to check the result
The fix applies to the claimed page family and survives regeneration.
A mistake to avoid
A successful isolated page edit does not establish a reusable improvement.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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