Support & operations · Website help · Release validation

A release omits files generated only on one laptop

The developer's preview works, but production lacks resources created by an unrecorded local step.

What to change

Ask the supplier to rebuild from the shared project using the documented publication process. The goal is to prove that another authorised maintainer can produce the same required output without hidden files or remembered commands. Compare the expected public resource list with the resulting package before release. If a manual editorial input is intentional, name its owner and storage location so it remains an accountable dependency rather than an accidental local secret.

A worked example

Illustrative example

Illustrative test: A replacement maintainer produces the same sample guides without copying files from a colleague's desktop.

How to check the result

The release is reproducible from controlled inputs and documented steps.

A mistake to avoid

Copying the missing files once can conceal the unreproducible process.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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