What to change
Make the lasting correction in the source used by normal publishing, then verify it through that process. An emergency patch may restore service quickly, but its location and relationship to the maintained version must be recorded. Ask the supplier to show both the immediate repair and the source reconciliation. The final acceptance test is a normal regeneration that retains the fix, not merely a screenshot taken immediately after a live edit.
A worked example
Illustrative example
Illustrative test: The emergency repair remains present after a clean routine publication.
How to check the result
The maintained source and live behaviour agree on the corrected implementation.
A mistake to avoid
Closing the incident before source reconciliation leaves the fault ready to return.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.



Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
Turn the brief into a working service
Kay & Co. can help you scope the work, design the experience and deliver the right solution for your organisation.
Explore support & operations services or discuss your project.
Try the free Healthcare Digital Planner to find your starting priority.