Support & operations · Website help · Release validation

A route rename ships without its incoming-link checks

A new page address works, but the release checklist never tests previously shared links.

What to change

Treat compatibility as part of the rename rather than a later SEO clean-up. Ask the supplier to list representative owned and external incoming routes, their approved successors and the expected behaviour for unmatched material. Test those old entry points after publication, including important downloads or fragments where relevant. This gives the practice evidence about the visitor journey that actually changed, instead of accepting the release solely because the new page opens correctly.

A worked example

Illustrative example

Illustrative test: An old saved service-related guide link reaches its relevant approved successor.

How to check the result

The release preserves or clearly handles the sampled incoming journeys.

A mistake to avoid

A working new address says nothing about people using old bookmarks.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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