Support & operations · Website help · Performance prioritisation

A third-party script dominates the performance cost

A supplier recommends removing a widget without identifying which business function would disappear with it.

What to change

Evaluate the dependency and its purpose together. Ask for a controlled comparison with the script enabled and disabled, using an authorised test environment where necessary. Have the business owner explain what the widget contributes and whether a simpler alternative exists. The decision should consider the observed cost, required function and operational consequences, rather than treating every external script as either indispensable or automatically unacceptable.

A worked example

Illustrative example

Illustrative test: A preview comparison shows the performance difference without changing the live visitor experience. Record the exact preview configuration so the performance difference can be reproduced without disabling the live function.

How to check the result

The decision records measured impact and the accepted functional trade-off.

A mistake to avoid

Removing a script without checking dependencies can break an important service.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
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Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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