What to change
The right category depends on the question a practice manager is trying to answer. Start with that task, compare the current route with plausible alternatives and add a contextual cross-link where it reduces confusion. Keep one maintained article rather than duplicating its text across departments. A short findability exercise with a manager unfamiliar with the supplier's structure will reveal whether the revised path makes sense.
A worked example
Illustrative example
Illustrative test: Ask a manager to find help for duplicate enquiry counts from the resource homepage.
How to check the result
The task can be located without knowing the supplier's internal departments.
A mistake to avoid
Duplicating the whole guide into several routes creates maintenance ambiguity.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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