Retain selected options when visitors go back

What to change

Ask the supplier to define and demonstrate how answers survive both the website's Back control and the browser's Back button.

A worked example

Illustrative example

A visitor returns from contact details to appointment type and finds their earlier selection intact. Changing it prompts a clear review of any affected options.

How to check the result

Accept when backward navigation preserves valid work and makes the consequences of changed answers understandable before continuing.

A mistake to avoid

Restoring everything indiscriminately can retain answers that are no longer valid after an earlier choice changes.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordComplete three steps using fictional details, then return one step through each available route. Compare selected choices, typed answers and expanded sections with the original entry.Change an earlier selection and move forward again. Confirm dependent choices are either still valid or clearly require reconsideration before submission.Repeat from the review screen. Any retained answer should match what the final request will actually contain, not just a remembered visual highlight.

Evidence, open questions and decisionsNext action and responsible role

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