Websites & patient experience · Website help · Dialogs and overlays

Let visitors read and close a long dialog

A dialog may fit on desktop but exceed a small screen's height without a usable internal scroll area. Its last paragraph or closing actions become unreachable.

What to change

Ask the supplier to preserve complete reading and action access when dialog content is longer than the available viewport.

A worked example

Illustrative example

A visitor reads a long explanation in a panel, reaches its final confirmation control and can still return to the beginning without moving the page behind it.

How to check the result

Accept when all dialog information and actions are reachable with a coherent scroll experience at the agreed supported sizes.

A mistake to avoid

Setting a maximum height without arranging a usable overflow area can simply cut off the content that no longer fits.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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