What to change
Provide a route for obtaining the correct instructions for the booked appointment. Keep administrative help distinct from clinical advice and avoid guessing what preparation applies.
A worked example
Illustrative example
A practice preparation page says patients who cannot locate their instructions should contact the appointment team. Reception checks the booking and provides the correct material through the approved process.
How to check the result
The visitor knows how to recover the missing information without using a generic checklist as a substitute.
A mistake to avoid
Do not publish universal preparation advice across services when the responsible practitioners require different instructions.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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