Websites & patient experience · Website help · Lists and tables

Keep page-end information reachable beneath growing lists

An automatically extending list can keep pushing the footer away as the visitor scrolls. Contact and accessibility links near the page end become difficult or impossible to reach.

What to change

Ask the supplier to ensure continuously loaded content does not prevent deliberate access to page-end navigation.

A worked example

Illustrative example

A visitor can stop extending a resource list and reach the footer's contact links, rather than having those links repeatedly move farther down the page.

How to check the result

Accept when page-end destinations remain reachable through a predictable interaction regardless of how many list items are available.

A mistake to avoid

Duplicating one footer link near the top does not solve the broader problem if other important page-end routes remain unreachable.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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