Websites & patient experience · Website help · Lists and tables

Continue from newly loaded list items without losing position

A Load more action can append items while leaving keyboard users unsure where they begin. Moving focus to the page top is equally disruptive to someone exploring the list.

What to change

Ask for a clear continuation point and useful feedback when additional items are appended.

A worked example

Illustrative example

A visitor loads another group of resources and continues with the first new card, while the earlier cards remain in the same order above it.

How to check the result

Accept when appended content is discoverable, existing position remains useful and the end of the collection is explicitly understandable.

A mistake to avoid

Automatically focusing the last newly added item can skip the entire group the visitor just requested.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

Turn the brief into a working service

Kay & Co. can help you scope the work, design the experience and deliver the right solution for your organisation.

Explore websites & patient experience services or discuss your project.

Try the free Healthcare Digital Planner to find your starting priority.