Keep floating assistance from covering the task

What to change

Ask the supplier to position assistance so it remains optional and does not obstruct essential page interaction.

A worked example

Illustrative example

A visitor minimises assistance and can clearly reach the enquiry submission action. Its remaining trigger does not cover the field's error message.

How to check the result

Accept when assistance can be opened and dismissed predictably and does not prevent the main task in either state.

A mistake to avoid

Checking the panel on an empty homepage misses the crowded form and error states where obstruction matters most.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordOpen the assistance panel on a small screen and complete a test form behind or alongside it where that interaction is supported.Tab through the page with the panel both open and minimised. Check whether focused controls are visible and whether the assistance trigger adds unexpected stops.Ask the supplier to demonstrate the panel with enlarged text and a cookie banner present. Combined overlays often cause problems that each one avoids alone.

Evidence, open questions and decisionsNext action and responsible role

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