Software & apps · Website help · Form labels and input

Make password visibility understandable and reversible

A password visibility icon may have no clear label or may reveal text without explaining its new state. Visitors can struggle to check a typing mistake safely.

What to change

Where the website has accounts, request a clearly labelled visibility control whose purpose and current state are understandable using sight, keyboard or assistive technology.

A worked example

Illustrative example

A visitor reveals a password to check one mistyped character, then hides it again. Both actions work without restarting entry or losing the registration details.

How to check the result

Accept when revealing and hiding are deliberate, reversible actions with clear state, and submission still uses the exact entered value.

A mistake to avoid

A changing eye icon alone does not explain the action to everyone, especially when its visual meaning is unfamiliar.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare software workflow connecting task cards, a checklist and a database.
Map the work and the information it depends on.
Healthcare software testing with normal paths and a separate exception route.
Test the exceptions as well as the normal workflow.
Healthcare software handover with a code folder, configuration controls, key and maintenance notebook.
Agree ownership, configuration and ongoing maintenance.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

Turn the brief into a working service

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