Software & apps · Website help · Documents and embedded tasks

Cancel an in-progress attachment without a stale success

Removing a file during upload can make it disappear briefly before a late completion response adds it back. The visitor's deliberate cancellation is silently undone.

What to change

Ask the supplier to keep the visible attachment list aligned with the visitor's latest remove or cancel action.

A worked example

Illustrative example

A visitor removes an accidentally chosen leaflet while it uploads, then selects the intended document. Only the replacement remains attached after both operations settle.

How to check the result

Accept when cancellation remains effective and later transfer events cannot reverse the visitor's current selection.

A mistake to avoid

Hiding the file row immediately is a visual change, not proof that the unfinished operation can no longer affect the submitted attachment set.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare software workflow connecting task cards, a checklist and a database.
Map the work and the information it depends on.
Healthcare software testing with normal paths and a separate exception route.
Test the exceptions as well as the normal workflow.
Healthcare software handover with a code folder, configuration controls, key and maintenance notebook.
Agree ownership, configuration and ongoing maintenance.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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