What to change
Explain the authorised route for updating contact information. Confirm how the practice checks the request and avoid suggesting that an unverified general message changes the patient record automatically.
A worked example
Illustrative example
A page directs existing patients to the practice's approved details-update route. It explains that a change in the external booking account may not automatically update every practice record.
How to check the result
A reader knows where to make the request and what confirmation to expect.
A mistake to avoid
Do not claim that all systems share an address book unless the practice has verified how those changes are actually propagated.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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